Frequently Asked Questions about Caring for You
How long does it take you to find the person I need?
Each service has its time, but we adapt to be able to have the person you need when you need them.
Our selection process usually takes 2-3 days to choose the right person.
Do you have hourly service?
Of course, we offer you hourly, full-time elderly care and occasional accompaniment.
Do you hire the workers?
No, the employer is always the client.
But since we want to make the whole process as simple as possible, we offer you to take care of all the bureaucratic part through our labor service.
Do you offer service throughout Madrid?
We offer services throughout the Community of Madrid including more remote areas such as Guadarrama, Villalba, El Escorial, Los Molinos or Torrelodones
How do you select the workers?
We tell you all about it here and, if you need additional information, you can call us and we will explain it in more detail.
What if I only need a temporary replacement?
Count on us too! The caregivers we work with are also available for temporary replacements.
Do you charge a commission?
Yes, but our flexible commission is one of the lowest in the industry because the important thing for us is the well-being of our clients.
Our commission includes: selection of the right person according to the service requested, monitoring of the service, substitutions and any incident during the first year of service.
We speak of flexible commission because it varies depending on the service requested (by hours, intern service or a one-off service).
If you want to know more about our commission, just call us.
Frequently Asked Questions by Services
Frequently Asked Questions about Elderly Care Service
How long does a live-in caregiver have off?
By law, caregivers who work as an intern have 2 hours a day for their own business.
If you have any questions about the internship service, you can ask us directly.
What is the minimum wage for a live-in worker?
According to the 2021 Minimum Interprofessional Wage, the minimum wage for an intern worker is €1108 plus Social Security.
Request your personalized quote here.
I live in a house without a lift, do you have wheelchair service or stairlifts?
Yes! We have a magnificent collaborator who is Accedan Accessibility, a leader in mobility services and rental of wheelchairs and stairlifts.
You can contact them here.
Do you accept a Dependency Aid cheque?
It is currently not possible for us to accept them because as a Placement Agency we do not have permission to do so.
I have my father in the hospital, do you offer an escort service in hospitals?
Of course you do, you just have to call us and we will find the right person to be with him for the necessary hours.
Contact us here.
Do you offer rehabilitation services?
Yes, we have caregivers specialized in Rehabilitation of the Elderly to offer your family member comprehensive care.
You can request more information here.
My mother is in home palliatives, do you have a home palliative care service?
Of course, we have nurses with extensive experience in palliative care to care for your family member in the best possible way in those difficult times.
Request information here.
My father has Alzheimer's, are your caregivers qualified to care for people with Alzheimer's?
Of course, our caregivers are qualified and have extensive experience in caring for seniors with Alzheimer’s.
They are also specialized in carrying out prevention and cognitive improvement exercises for elderly people with Alzheimer’s.
Frequently Asked Questions about Home and Office Cleaning Service
Do you clean the work at home?
¡Por supuesto! Contamos con limpiadoras profesionales que se encargarán de dejar tu hogar reluciente después de cualquier tipo de reforma.
Do you clean up offices and premises?
¡Por supuesto! We have professional cleaners who will take care of leaving your office or premises shiny after any type of renovation.
Do cleaners carry cleaning products?
No, cleaning products and materials must be provided directly by the customer.
Do the cleaners have their own uniform and Anti-COVID 19 protection?
Of course! From Cuidarte Servicios Auxiliares we give all the cleaning professionals we work with their corresponding uniform and a Covid kit with everything they need to guarantee a safe and reliable service.
Can cleaners perform extra services (accompanying an elderly person, going shopping, etc.) during working hours?
If both parties (cleaner and client) have agreed to do so, there would be no problem in carrying out the extra service requested.